Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, and Discover. We also accept personal checks (with a 10-day hold for the check to clear).

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 business day delivery time on most orders.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. We do drop ship to save you money and time getting the products to you. We do not keep all products in stock in our warehouse. Some larger items we can save you money on by drop shipping directly from our suppliers.

Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department within 15 days of receiving a product. You must email the refund request to support@theyankeegardener.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

· All original contents (product, manuals, instructions, etc.).

· Original packaging.

· Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department. 2. Write the Return Authorization Number clearly on the box or package. 3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

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Cancellation Policy

Effective 4/16/08, all order cancellation requests must be made before orders are shipped. Exceptions to this policy include cancellation requests related to unexpected shipping delays. If an order does not ship within the originally specified time frame (i.e. 7-10 business days, or later if otherwise specified), cancellation requests will be honored as long as email or regular mail dates are before the actual shipping date. Cancellations are not allowed once an order has been shipped. Once an order has been shipped the customers need to refer to the return policy. Customers canceling an order before shipping will be charged fees for processing the cancellation. --------------------------------------------------------------------------------------

Refund Policy

ALL products are eligible for a refund or an exchange. There are no exceptions. Customers are allowed to open and inspect the products. It is up to the customer to specify whether they desire a refund or an exchange. Store credits will not be issued under any circumstances. Refunds will not be offered more than 15 days after the customer has received the product. Customers must apply for and have a request authorization number to receive a refund. Refund or exchange requests must be in writing by regular mail or email. If requests are made by regular mail, customers have to keep the original request for their records and provide a photo copy to Hudson Hill Marketing at 722 Hudson Hill Rd. Suite A, Hudson Maine 04449. All email refund or exchange requests have to be sent to refund@theyankeegardener.com with a return receipt request to provide proof that Hudson Hill Marketing received the email request and properly read the request. All non-defective merchandise will be subject to a 20% restocking fee at our discretion.